AI-Powered Document Platform — Every File Treated as Structured Data, Linked to Business Context
An intelligent document platform with multi-engine OCR, built-in face and liveness verification, entity-linked storage and a full compliance audit trail — every document tied to its party, billing account and product for a true 360 view.
→ Every document tied to its customer, order and account.
Three things that set it apart
6 OCR engines with intelligent fallback
Three local engines (Tesseract, EasyOCR, PaddleOCR) and three cloud engines (Google, AWS, Azure). ProDocs routes to the best engine per document type and falls back automatically. Per-field confidence scores drive human review queues.
Liveness + face match, no third-party KYC
DeepFace anti-spoofing liveness detection and 1:1 face matching against ID documents — running locally, no data sent to a KYC vendor. Face match confidence and liveness score captured on every verification.
Documents in business context, always
A document links simultaneously to a party, a billing account and a product. The CRM 360 documents tab, the billing 360 and the product 360 all show the same document without duplication — one GridFS store, multiple business contexts.
What ProDocs does
6 engines (3 local, 3 cloud) with per-field confidence scoring. Intelligent routing selects the best engine; automatic fallback kicks in on low confidence or engine failure.
DeepFace 1:1 face matching against ID photo plus anti-spoofing liveness detection — no external KYC vendor, no data egress, runs fully on-premise.
Each document linked to party, billing account and product simultaneously. Documents surface in ProCRM 360 documents tabs automatically — no manual association needed.
Every upload gets a SHA-256 hash for tamper detection. Full version history with who uploaded each version, when and from which device.
Document expiry dates tracked with configurable lead-time alerts. Agents see upcoming expirations on the party 360 before they cause compliance issues.
Pending → Under Review → Verified → Rejected → Expired. Status transitions trigger downstream events in the Order Engine for automated re-verification workflows.
Upload, retrieve, verify, version and link documents via API. Swagger-documented. Async OCR processing with webhook callbacks on completion.
MongoDB GridFS backend for unlimited document storage with no per-file size cap. Binary streaming for large PDFs and high-resolution ID scans.
Full audit log: who uploaded, who verified, OCR results, face match score, liveness score, every status change with timestamp and user.
Batch upload with queue-based async OCR. Processing history with per-document status and confidence reports for operations teams.
How buyers use it
Customer uploads national ID and selfie during the FlowForge onboarding wizard. ProDocs extracts name, DOB and ID number via OCR, verifies liveness and runs a 1:1 face match — all in under 10 seconds. Result captured on the party record.
→ Fully digital KYC, no manual review for high-confidence verifications. ProCRM 360 Documents tab shows verified status to agents immediately.
Account opening wizard requires three verified documents (ID, proof of address, income). Each document triggers async OCR + face match. The Order Engine only proceeds to account creation once all three reach Verified status.
→ Compliance enforced in the workflow itself. Audit trail captures every verification decision, exportable for regulatory inspection.
Policy documents generated on demand, linked to the billing account. Version history shows every re-issue. SHA-256 hash enables tamper detection. Expiry tracking alerts agents 60 days before renewal documents lapse.
→ One document store across CRM, billing and policy — agents stop hunting across systems. Expiry alerts prevent renewal gaps.
ProDocs vs the legacy approach
| Capability | Legacy approach | ProDocs |
|---|---|---|
| OCR reliability | Single engine, manual fallback | 6 engines, automatic fallback, confidence scoring |
| KYC verification | Third-party SaaS, data egress | Built-in liveness + face match, on-premise |
| Document context | File storage, manual linking | Entity-linked to party, billing and product |
| 360 integration | Separate DMS, separate screen | Surfaces in ProCRM 360 documents tab |
| Tamper detection | None or external tool | SHA-256 hash on every upload |
| Expiry management | Manual tracking or spreadsheet | Automated tracking and configurable alerts |
See ProDocs on your use case.
A 30-minute walkthrough on your scenario — ProDocs alone, or as part of the full platform.
Book a demo